Clubs FAQs

Please fill in the contact form found on the main holiday clubs page or individual course pages and someone will get back to you as soon as possible if required.

If you are experiencing any difficulties, you can also contact Head Office on bookings@oaktreeschools.co.uk or 0208 508 3109.

Please refer to the main holiday clubs page for more information on the booking method being used at that time.

If needed, please see information below on how to make payment directly to the Oak-Tree Group.

• Bank transfer – Sort Code: 20-52-82 Account Number: 50139017 Account Name: Oak-Tree Schools Ltd
• Online – Click here to make payment https://www.oaktreeschools.co.uk/payments/
• Credit/debit card – contact our Head Office Accounts Dept: 020 8508 3109 / bookings@oaktreeschools.co.uk

If places are unavailable due to high demand or numbers are insufficient for any of the courses we will notify you and refund your payment.

All children are expected to behave in a disciplined and responsible manner during the courses.  We reserve the right to cancel bookings if behaviour consistently falls below the expected level.

Due to the requirement to meet the appropriate coaching/teaching ratio in advance, weeks will not be able to be rearranged, cancelled or refunded once booked.

If we are using the TicketSource booking platform, payments are made directly to TicketSource, meaning we are unable to process refunds.

If you would like to use childcare vouchers, please use the contact button on the main Holiday Clubs page.

Children must arrive at school for 9.30am and must be collected by 3.30pm.

If your child needs to be cared for before or after the course we are offering childcare from 8.45am until 9.30am and then from 3.30pm until 4.00pm according to demand. These sessions will be charged at either £2 or £4 each and payment should be made directly to the staff. Please note that the latest time to pick up is 4.00pm. (a £5 late fee will be applied for any child collected after 4.00pm)

Parents must ensure that the Registration Form/Booking contain all relevant emergency contact numbers and email addresses. The staff will then use this information in the case of an emergency.

Unfortunately our clubs are only open to current Oak-Tree pupils. Exceptions can sometimes be made for prospective pupils.

Parents must ensure that the Registration Form/Booking contain all relevant medical and dietary information.

If needed, medication for the day must be provided, named and with clear instructions for dosage and frequency.  If necessary we have a fridge for storage of certain medicines. Course staff must be told of any medical or dietary needs.

All children will be required to bring a packed lunch, clearly labelled.  No sweets or chocolate, no nuts or fizzy drinks.  Water will be available from the drinking fountains.

Do not include any nuts or fizzy drinks in packed lunches or for snacks.

Please make sure that your children do not bring to school any electronic equipment, such as iPads or mobile phones.  Instead, they are welcome to bring a reading or puzzle book to read for any breaks during the day.

Do not include any nuts or fizzy drinks in packed lunches.

All children will require appropriate, casual clothing and footwear for indoor and outdoor use. School uniform is not to be worn to any of the activities.

Please provide raincoat and wellies if it is raining. Please provide a bag containing spare clothes. Children should have sunhats and sun cream if the weather merits these (please pre-apply sun cream in the morning before they come to the activity).

All items handed in as lost property from a club will be listed on the Lost Property section of the Holiday Clubs page. If your item is listed, please contact us to arrange collection.